Terms of Service

2. Modifications

We may update these Terms for changes to the service, law or business arrangements. Material changes will be communicated with notice and consent where required. Changes do not retroactively remove rights relating to an existing purchase or dispute.

3. Accounts and Security

3.1 Registration: You must provide accurate and complete information when creating an account. You are responsible for safeguarding your password.

3.2 Account protection: Complete reasonable verification steps, keep your email secure and report suspected unauthorized access. Recent authentication may be required for sensitive actions.

3.3 Individual accounts: Do not share or resell access, impersonate another person or create accounts to evade restrictions.

4. Learning with AI

Mentrast uses AI for explanations, curricula and feedback. Outputs may be incorrect, outdated or unsuitable. Check important claims and source material. In particular:

• Learning outcomes: The tutor is not a human teacher or an accredited assessment service. Progress and AI feedback do not guarantee mastery, employment or examination results, or prove that code was executed.
• Service changes: Features and models may change, subject to purchase commitments and applicable consumer rights.
• Beta features: Features individually marked beta may change or give incomplete results. A beta label does not remove statutory rights.

5. Subscriptions and Payments

5.1 Purchases and renewals: Where available, Paddle acts as merchant of record and handles payment under its buyer terms. Review the price, currency, tax, billing interval and renewal terms in the signed-in app. Recurring subscriptions renew at the disclosed interval until canceled. This website does not take payments.

5.2 Cancellation: Manage an existing subscription through Settings > Billing in the app, use the provider management link or contact info@mentrast.com. The confirmation explains when access ends; normally cancellation stops the next renewal while paid access continues to the period end. Applicable purchase terms and statutory refund rights still apply.

5.3 Plan Limits: Lite and Premium have different allowances for goals, reference materials and advanced tutor replies. The Pricing page and app describe these allowances. Technical and abuse-prevention limits also apply.

5.4 Free and Paid Plans: Lite is the free plan. Premium provides additional capabilities and higher allowances. New Premium subscriptions are not open yet; check Billing in the app for availability. Features individually labeled beta may remain free on both plans during their beta period.

6. Intellectual Property Rights

6.1 Your content: You retain your rights in submitted content and authorize necessary processing to provide and maintain the requested service, including tutoring, review, personalization, security and support. This does not authorize public advertising use of private learning work.

6.2 Service and output: Mentrast software, interface and branding remain with their respective owners. You may use generated output to the extent permitted by law and applicable third-party rights; exclusivity or intellectual-property protection is not guaranteed.

7. Acceptable Use Policy

You agree not to do any of the following:

8. Confidentiality

Only submit material you have permission to use. Do not upload another person's confidential work, credentials or unnecessary sensitive information. Private learning content is processed as described in the Privacy notice.

9. Disclaimers

AI AND SERVICE LIMITS

We provide Mentrast with the care and skill required by applicable law. We do not promise error-free AI output, uninterrupted access, fitness for every purpose or a specific learning outcome beyond express commitments and guarantees the law requires.

10. Limitation of Liability

READ CAREFULLY

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable, losses caused by misuse contrary to these Terms or business losses from using a personal learning service commercially. This does not exclude responsibility where the law makes us liable.

11. Mandatory protections

Nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or other liability that cannot lawfully be limited. Mandatory consumer guarantees, privacy rights, statutory refunds and other nonwaivable protections remain.

12. Questions and disputes

12.1 Contact us: Contact info@mentrast.com with a concise description and relevant account or purchase reference. Do not include passwords, sign-in codes or full card details. Contacting the team does not waive a right to complain to a regulator or seek a legal remedy.

12.2 Your options: These Terms do not require mandatory arbitration, waive class or collective proceedings, or restrict a consumer forum or remedy available under mandatory law.

13. Termination

You may request deletion through account data controls or info@mentrast.com. Resolve subscriptions separately. Access may be restricted for serious misuse, security threats, underage use, unpaid access or legal requirements, with a reason and opportunity to respond where appropriate. Data and legal rights remain subject to the Privacy notice and applicable law.

14. General Terms

14.1 Governing law: These Terms are governed by the laws of the Federal Republic of Nigeria, subject to mandatory protections where you live. Courts with jurisdiction in Nigeria may hear disputes without excluding a forum or remedy available under mandatory law.

14.2 Availability: Maintenance, model or infrastructure failures, connectivity and capacity can affect the service. Any resulting responsibility remains subject to applicable law and express purchase commitments.

14.3 General terms: These Terms and additional terms expressly agreed for a purchase or program form the agreement for their subject matter. If a provision is unenforceable, the rest continues to the extent lawful.